arenas plus Privacy Policy

When you register and use arenas plus, we collect certain personal information that is necessary to operate your account and deliver our services to you in the Philippines. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or withdrawals in Philippine pesos. We also collect technical data automatically when you access the platform, such as your device type, browser version, IP address, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for Filipino players. We do not collect any sensitive personal information beyond what is strictly required for account management, identity verification, and regulatory compliance. All data collection is carried out in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012.

The personal information we collect is used exclusively to operate, maintain, and improve the arenas plus platform for players across the Philippines. Your account details are used to verify your identity, process deposits and withdrawals in PHP, and ensure that only eligible players aged 18 and above can access the platform. We use your contact information to send you important account notifications, security alerts, and responses to your support enquiries — we do not send unsolicited marketing messages without your consent. Technical and session data is used to monitor platform performance, investigate any reported issues, and protect all players from fraud or unauthorised access. We may also use aggregated, anonymised data to understand how players interact with different game categories and platform features, which helps us make informed improvements. Your personal data will never be sold, rented, or traded to any third party for commercial purposes.

arenas plus does not sell, rent, or trade your personal information to any third party under any circumstances. We may share limited personal data with trusted service providers who assist us in operating the platform — for example, payment processors who handle PHP transactions, identity verification partners, and cloud hosting providers — but only to the extent necessary for them to perform their specific function. All third-party service providers we work with are contractually required to handle your data securely and in compliance with Philippine data privacy regulations. We may also disclose your information to government authorities, regulators, or law enforcement agencies if we are legally required to do so under Philippine law, or if disclosure is necessary to protect the rights, safety, or property of arenas plus or other players. We will never share your data with advertisers or data brokers. Any third party that receives your data is prohibited from using it for any purpose other than the specific service they provide to us.

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the arenas plus platform is encrypted using industry-standard protocols, ensuring that your account credentials and payment details are protected in transit. Access to personal data within our organisation is strictly limited to staff members who need it to perform their job functions, and all such staff are bound by confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to our systems. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine regulatory authorities in accordance with our legal obligations under the Data Privacy Act of 2012. We encourage you to also take steps to protect your own account by using a strong, unique password and never sharing your login credentials with anyone.

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in order to comply with our legal and regulatory obligations under Philippine law. Transaction records and account history are typically retained for a minimum of five years following account closure, as required by applicable financial regulations. If you request deletion of your account and personal data, we will action your request promptly, subject to any retention obligations that prevent us from deleting certain records immediately. Data that is no longer required for any legitimate purpose will be securely deleted or anonymised so that it can no longer be linked to you. We do not retain personal data for longer than is necessary, and we review our data retention practices regularly to ensure they remain appropriate. If you have questions about how long specific types of data are kept, please contact our support team for clarification.

Under the Philippine Data Privacy Act of 2012, you have a number of important rights in relation to your personal information held by arenas plus. You have the right to access a copy of the personal data we hold about you, to request correction of any inaccurate or incomplete information, and to request deletion of your data where there is no longer a legitimate reason for us to retain it. You also have the right to object to certain types of data processing, and to withdraw any consent you have previously given at any time without affecting the lawfulness of processing carried out before withdrawal. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team using the details provided in the footer of this page, and we will respond to your request within the timeframe required by law. We are committed to handling all data subject requests fairly, transparently, and without undue delay.

arenas plus uses cookies and similar technologies to ensure the platform functions correctly and to improve your experience as a player in the Philippines. Essential cookies are required for core platform functionality such as keeping you logged in during your session and remembering your preferences — these cannot be disabled without affecting how the platform works. We may also use analytics cookies to understand how players navigate the platform, which helps us identify areas for improvement and optimise the overall experience. We do not use third-party advertising cookies or tracking technologies that share your browsing behaviour with external advertisers. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform features. By continuing to use arenas plus after being informed of our cookie practices, you consent to our use of cookies as described in this policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine laws and regulations. When we make significant changes, we will notify registered players via email or through a prominent notice on the platform, and we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically so that you remain informed about how we protect your personal information. Your continued use of arenas plus after any changes to this policy have been posted constitutes your acceptance of the updated terms. If you do not agree with any changes, you should stop using the platform and may request closure of your account. For any questions or concerns about this Privacy Policy or our data practices, please reach out to our support team — we are always happy to help Filipino players understand how their data is handled.